Privacy Policy
This Privacy Policy describes how AORARA (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, place an order, contact us, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Payment-related information
- Shoe size, style, material, color, and customization preferences
- Customer service messages or inquiries
- Any other information you choose to provide
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Referring website
- Time spent on our website
- Cookies and similar tracking technologies
- Shopping cart activity and checkout behavior
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Produce and customize your AORARA shoes
- Confirm order details and shipping information
- Provide customer support
- Respond to your questions or requests
- Send order confirmations, shipping updates, and service messages
- Improve our website, products, and customer experience
- Prevent fraud, unauthorized transactions, and security issues
- Comply with legal, tax, and accounting obligations
- Send marketing emails or promotional messages when permitted by law
3. Payment Information
We do not directly store your full credit card information. Payments are processed through secure third-party payment providers.
Your payment information may be collected and processed by payment processors according to their own privacy policies and security standards.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to help our website function properly, remember your preferences, understand website traffic, improve shopping experience, and support advertising or marketing activities.
Cookies may be used for:
- Website functionality
- Shopping cart and checkout features
- Analytics and performance measurement
- Advertising and retargeting
- Fraud prevention and security
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions, including shopping cart and checkout features.
5. How We Share Your Information
We may share your personal information with trusted third parties when necessary to operate our business and provide our services, including:
- Website hosting and ecommerce platform providers
- Payment processors
- Shipping and logistics providers
- Email and marketing service providers
- Analytics and advertising partners
- Customer service tools
- Fraud prevention and security providers
- Legal, tax, or compliance professionals when required
We do not sell your personal information for money. However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.
6. Email Marketing
If you subscribe to our newsletter or agree to receive promotional messages, we may send you emails about new products, special offers, custom shoe options, and brand updates.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at:
Even if you unsubscribe from marketing emails, we may still send you service-related messages about your orders, shipping, returns, refunds, or customer support requests.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
8. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, tax records, dispute resolution, and business operations.
When personal information is no longer needed, we may delete, anonymize, or securely store it as required by applicable law.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing emails
- Opt out of certain advertising or data-sharing activities
- Request information about how your personal information is collected, used, or shared
- Not be discriminated against for exercising your privacy rights
To exercise your privacy rights, please contact us at:
We may need to verify your identity before processing certain privacy requests.
10. California Privacy Notice
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
These rights may include:
- The right to know what categories of personal information we collect
- The right to know the purposes for collecting, using, or sharing personal information
- The right to request access to personal information
- The right to request deletion of personal information
- The right to request correction of inaccurate personal information
- The right to opt out of the sale or sharing of personal information
- The right to limit the use of sensitive personal information, where applicable
- The right not to be discriminated against for exercising privacy rights
To submit a California privacy request, please contact us at:
We do not knowingly sell personal information for monetary payment. If our use of advertising or analytics tools is considered “sharing” under California law, you may contact us to request to opt out.
11. International Customers
AORARA may serve customers in the United States, Europe, and other regions. If you access our website from outside the country where our business or service providers are located, your personal information may be transferred, stored, or processed in another country.
By using our website, you understand that your information may be processed in countries where privacy laws may differ from those in your location.
12. Children’s Privacy
Our website and products are intended for adults and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us at support@aorara.com and we will take appropriate steps to delete such information.
13. Third-Party Links
Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party websites or services you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Your continued use of our website after any changes means you accept the updated Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
AORARA
Email: support@aorara.com